ISO No (Note 1) | Policy | Objectives for Quality |
| 4.3 | From time to time, TEL design and technical staff will undertake development projects for external clients. These projects will be managed using the contract review process. All aspects of any such TEL contract development, production, product trace, handling, service and quality assurance will follow the guidelines in this manual. | 100% TEL designed products will meet the specifications and design or production timeframe detailed in the contractual process. |
| 4.4 | Technman design staff shall implement steps in the in-house design process that will result in a high quality, multi-faceted product range. (The Control-it 5000 series) |
| | This product range will exhibit up-to-date technology. (In this case up-to-date is not "leading edge" but that technology which has been market-tested for a period of 6 months at least.) | TEL will purchase technical and market-related magazines.Design and technical staff shall review current literature. |
| | This product range will utilize the least number of different electronic components across all products. (The purpose of this is to use well-tested, high quality components with the benefits of familiarity, and technical support, with good stock and price levels.) | Where possible a standard component list will be used within each hardware design. 100% of component list available for product assembly when circuit board becomes available for production. |
| | All stages of product development: concept, design, prototype, production and service will be responsive to production requirements, market feedback and on-site experience. | The TEL Concept outline shall be used to evaluate each new product.Hardware design shall include solder and assembly requirements. CE mark requirements re EMC and low-voltage regulations met to highest possible specifications. Enclosure design and choice will be appropriate for envisaged control environment.
Prototype shall be used to prove design mathematics when necessary, to test hardware specifications and to test test-gear hardware and software. |
| 4.9.1 | | External production contractor before production is undertaken: TEL production staff shall meet with contractor's representative in order to identify and complete written requirements. |
| 4.10.2 | Production Feedback | At completion of production and post-production product testing, the production sheet will be reviewed in order to identify any design problems, which may be leading to non-conforming product. |
| 4.14 | | Any design problems, which may be leading to non-conformist product will be corrected and recorded on the design changes and updates form. |
| | | There will be 0% post-production non-conformist product related to design problems. |
| | Service Feedback | Any product which is returned for service to TEL or a representative of TEL shall be repaired to a functional post-production standard, and a record made using the service procedure form. (If repair to this standard is not possible, then the client shall be consulted and a decision made about the next step to take.) |
| 4.14 | | The service procedure forms will be reviewed at three monthly intervals. This review will identify any recurring product faults or design weaknesses. Where possible a solution to these will be found and incorporated in a design change. Note will be made of such changes on the design changes form. There will be 0% product returned for service due to design or production flaws. Distributor quarterly reports will assist with this process by describing any purchaser feedback. |
| | On-site feedback | TEL staff will undertake site visits. The purpose of the site visits will be to obtain feedback from management/technical and installation personnel. A SWOT (strengths, weaknesses, opportunities, threats) analysis of the 5000 series will form part of this conversation, in particular a discussion with installation personnel on the usefulness of product labels and manuals. |
| | TEL design and technical staff will place a high priority on "user focus". This will be demonstrated in regular market research, clear product labels, straightforward and comprehensive manuals. | TEL staff will attend at least 2 trade shows per year, and will demonstrate product with the opportunity for market feedback on at least 1 occasion per year.TEL product will have clear self-explanatory product labels and manuals, which can be readily understood by installation staff on-site. There will be 0% product returned for service due to installation errors. |
| | This product range will offer exceptional performance for the dollar. | TEL will undertake a 1 x yearly comparison with 5000 range competitive products. (Distributor quarterly reports and site visits will assist with this.) 5000 series will meet the top three priorities for our clients. |
| 4.17 | TEL will maintain and review the suitability and effectiveness of this quality assurance policy through monthly team meetings and an internal audit process. | TEL design, technical and quality assurance staff shall meet for quality assurance policy team meetings 1 x per month. The meetings will follow the Agenda for review meetings. |
| | TEL will maintain and review the suitability and effectiveness of this quality assurance policy through a long-term relationship with a recognised ISO 9001 licensing agency. This agency will conduct initial and regular external audits. | TEL will attain and maintain ISO 9001 certification. |
| 4.18 | Each TEL design and technical staff member shall be informed of the design and layout requirements of CE regulations. | Each new staff member who will be involved with product design and layout will undertake orientation training in the CE mark regulations. |
| | Each TEL design and technical staff member shall understand the production requirements of TEL or contractor assembled product. | Each new staff member who will be involved with product design and layout will undertake orientation training in the production requirements of TEL or contractor assembled product. |
| | Each TEL staff member shall understand and follow the TEL quality assurance process. | Each new staff member will undertake orientation training in the TEL quality assurance process. Each staff member will have access to the TEL quality assurance guidelines and forms. |
| | | Determined as policy by Stephen Leys (Director) and Caroline Leys (Director) July, 2000. |
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